Information
Complaints
How to raise a concern about VGN Trader once trading is live.
Tell us first
Email business@vgnone.com or WhatsApp 07522 649373 with your name, contact details, what happened and what you want us to do. We aim to acknowledge within 3 working days and respond fully within 14 working days (or explain if we need longer).
If you’re still unhappy
You may contact Citizens Advice consumer service or, where applicable, your payment provider’s dispute process. Pawn/credit complaints would go through FCA routes only if we were authorised — we are not.