Returns & cancellation.

Distance purchases

For most consumer goods bought at a distance, you can tell us you wish to cancel within 14 days beginning the day after delivery. You then have a further 14 days to return the goods. Let us know by a clear statement via email, WhatsApp or post; no special form is required.

We refund the item price and the basic outbound delivery cost. We may wait until we receive the goods or evidence you have returned them, whichever is earlier. Refunds are made within the applicable 14-day period using the original payment method unless agreed otherwise. Extra delivery upgrades are not refunded beyond the standard delivery charge.

For a change-of-mind return, you pay the direct return cost if this was disclosed before purchase. We may make a lawful deduction for handling beyond what is needed to establish the goods’ nature, characteristics and functioning. Statutory exceptions are explained before any affected purchase.

Faulty or misdescribed goods

Goods must be of satisfactory quality, fit for purpose and as described, taking account of their disclosed age, price and condition. The Consumer Rights Act 2015 generally provides a 30-day short-term right to reject for a qualifying fault, with repair, replacement and other remedies where applicable. We meet reasonable return costs for a valid faulty-goods claim. “Sold as seen” does not remove consumer rights.

Trading cards and sealed goods

Trading cards and collectibles do not lose cancellation rights automatically just because packaging has been opened. Excess handling that reduces value may justify a lawful deduction; a specific statutory exception applies only where the law permits it and it was properly disclosed. Faulty-goods rights remain.

In-person purchases

There is no general statutory right to return a correctly described, non-faulty item simply because you change your mind after an in-person purchase. This does not affect rights relating to faults or misdescription.

Contact us

Send your name, item/reference, purchase date and reason to business@vgnone.com or WhatsApp 07522 649373. Business correspondence: 7 Talbot Street, Mansfield, Nottinghamshire, NG18 4AG, United Kingdom. Ask for practical return arrangements before posting valuable items; this does not restrict your right to notify cancellation.